Frequently Asked Questions
Find quick answers to your questions
Account & Opening
Opening an account is simple and 100% online. Click on "Open an account", fill out the form with your personal information, upload your documents (ID, proof of address, tax notice) and sign electronically. Your account will be activated within 30 minutes after verification.
You must provide: a valid ID (identity card, passport or driver's license), proof of address less than 3 months old, your tax notice and your last 3 pay slips or proof of income.
Yes! The Novabank current account is completely free: no account maintenance fees, free classic bank card, free and unlimited SEPA transfers. Only certain premium services are paid.
Cards & Payments
Log in to your client area or mobile app, go to "My cards", select your new card and click "Activate". You will need to make a first payment with your PIN code to finalize the activation.
Yes, all our cards work worldwide. The classic card has 2% fees outside the Euro zone. Premium and Metal cards offer free withdrawals and payments worldwide.
Security
Use a strong and unique PIN code, enable two-factor authentication (2FA), never share your credentials, regularly check your transactions and enable notifications for each operation.
Immediately block your card via the mobile app or client area. Call our customer service at +33 800 123 456 (24/7). Order a new card which will be sent to you within 5 business days.